NorthQuest
Effective October 14, 2026
How NorthQuest collects, uses, and protects information.
NorthQuest LLC is responsible for the personal information described in this Privacy Policy except where NorthQuest processes information solely on a client's behalf under an applicable service agreement. Questions or requests may be directed to legal@northquest.io.
NorthQuest may collect business contact information, including names, work email addresses and phone numbers, account information, company details, professional information, communications, onboarding responses, and information submitted through our website, AI sales assistant, or client portal. We may also process publicly available or commercially sourced business information in connection with company research and outreach for NorthQuest’s own services.
We use information to operate our website and portal, authenticate users, answer questions, evaluate MSP inquiries, research prospective accounts, run client-authorized B2B cold-email campaigns and follow-ups, handle replies and unsubscribe requests, provide reports, manage agreements and payments, secure services and maintain appropriate business and legal records.
NorthQuest offers an AI assistant for preliminary MSP fit checks, questions and next-step inquiries. Opening the assistant can create a chat session. A session closes 24 hours after its last message, but closing does not automatically erase saved messages or qualification records. NorthQuest may store conversation content, professional contact details, company research and fit information to assess inquiries and arrange follow-up. When a visitor requests the next step, the assistant collects relevant business and contact details and presents a summary and the configured monthly fee for confirmation. Eligible visitors who request the agreement receive it through BreezeDoc, which directs them to Stripe after signing. After the client signature and payment are verified, NorthQuest creates a client workspace, carries relevant intake details into an editable onboarding draft and emails account access instructions. NorthQuest countersigns separately before campaign work starts. Requests for a team member and operational failures may be sent to an internal Slack channel for follow-up. Chat confirmation alone does not sign the agreement or authorize a charge. Third-party AI and infrastructure providers may process content on our behalf. Do not submit passwords, API keys, confidential security information or other sensitive data. AI responses may be inaccurate and do not automatically approve a client, contract or payment.
For managed cold-email services, NorthQuest may process client service descriptions, ideal-customer criteria, business contact information, campaign messages, sender configuration, delivery and reply events, opt-out or suppression records, and performance reports. We use these to prepare and operate agreed campaigns and keep business records. Where clients determine the purposes and means of processing, NorthQuest may process personal information on their behalf under applicable agreements.
NorthQuest may process publicly available, client-provided and commercially sourced professional contact data to research and contact relevant decision-makers for its own outreach and authorized client campaigns. We assess applicable outreach rules and legal bases, honor applicable objection and unsubscribe requests, and keep suppression records to prevent further unwanted messages.
Our client portal processes account identifiers, verified email addresses, workspace memberships and roles, onboarding information, communications and workspace activity. Where existing or historical workspaces support campaign reporting, comments, approvals or sender-identity authorizations, those records remain subject to this policy. Individual accounts use email verification and passwords, with optional authenticator-based two-factor authentication. Client administrators may invite teammates and manage their workspace access; client roles do not grant access to NorthQuest’s internal agency systems. Existing private workspace links may remain available during the account transition. Anyone who obtains such a link may be able to access the linked workspace, so recipients should not forward it and should report exposure to NorthQuest.
NorthQuest uses service providers for website hosting, database storage and authentication, AI-assisted conversations, client communication, electronic agreements, payment processing, email delivery, business contact research and campaign operations. These may include Vercel, Supabase, OpenAI, Slack, BreezeDoc, Stripe, Resend and agreed campaign service providers. Optional analytics providers may operate when analytics consent is given. Not every provider is used for every engagement. Data may be processed in the United States or other countries where NorthQuest and its providers operate, subject to applicable safeguards.
The site stores an analytics preference in browser storage. Google Tag Manager, Vercel Analytics, and Vercel Speed Insights load only after acceptance. The AI assistant operates separately from analytics consent: it uses browser storage to remember the current conversation and which support replies have been read and a secure, HTTP-only cookie to verify access to it. A visitor may decline optional analytics and still use the assistant.
NorthQuest does not sell personal information. We may disclose information to service providers, professional advisers, authorities where legally required, or other parties when reasonably necessary to operate our services, protect our rights, or comply with legal obligations.
We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, misuse, loss, or disclosure. We retain information according to its purpose and applicable business, contractual, security, and legal needs. A chat's 24-hour closing rule is an inbox and session rule, not a deletion schedule; conversation transcripts and related lead records may remain in our database after closure. Contact legal@northquest.io to request access or deletion where applicable. No storage or transmission method is completely secure.
Depending on your location, you may have rights concerning access, correction, deletion, restriction, objection, portability, or other uses of your personal information, and may have the right to complain to an applicable data protection authority. Outreach recipients may request removal from future communications. Requests may be submitted to legal@northquest.io.
We may update this Privacy Policy as our services or legal obligations change. The current version and effective date will be posted on this page. Privacy questions or requests may be directed to legal@northquest.io.